ABSTRACT This is one instance where you can “get your cake and eat it too”. Almost everyone is driven by the same metric: Improve the internal rate of return by driving costs down. Eventually, this approach asymptotes to a limit. Once costs are driven down to a certain level, service quality starts to suffer; e.g. …
This website stores data such as cookies to enable necessary site functionality, including analytics, targeting and personalization. By using our website, you agree to our Privacy Policy and cookies usage.